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Terms & Conditions

 

Terms

T&Cs – Terms and Conditions

Website – http://www.R3Dimensions.com.sg

We/Us– R3Dimensions

Consumers – Anyone who orders a print on the Website

Designers – Anyone who uploads a model on the Website

Printers – Printing partners, i.e. Owners of 3d printers

You - Anyone who uses the Website, includes Consumers, Designers and Printers

 

General

By using the Website, and/or the services provided by Us, You are implying that You have read, understood and agree to the T&Cs set in this document.

 

Changes to Terms and Conditions

These Terms & Conditions are subjected to occasional revision. We reserve the right to make changes to the Website, services provided and/or T&Cs at any time without prior notice. The changes to these Terms & Conditions will take effect immediately upon update.

We will make reasonable effort to inform you of any changes to the T&Cs via the last email (if any) that You provided, and/or posting a notice of changes on the Website. If you cannot be reached via the email you provided for any reason, the sending of the notice of change will still count as a reasonable effort to communicate the change.

By continuing to use the services of the Website, You acknowledge and accept the changes and agree to be bound by the Terms & Conditions.

It is recommended that You check the Terms & Conditions before accepting any offers for our services.

 

Our Service

We aim to bring 3d printing to the masses, and allow, through our printing partners, every household to be able to design and create customized products out of the comfort of their own homes.

When a Designer uploads a model, We will assess the printability and functionality of the said model, and determine the print settings for the model. Through this process, time required for the model to be printed will be generated and tagged to that specific setting. The model is approved, and made public on the Website for Consumers. R3Dimensions does not own the uploaded models. 

When Consumers decide to order a print from the Website, Consumers will be able to choose from a list of Printers offering their service. Any deviation from the print settings will have to be submitted to Us for approval, which may take up to 7 days. Once Consumers are happy with the settings, Consumers may place an order with their preferred Printer. Payment is made when the order is placed.

Once an order is placed and accepted, the Printer will proceed to print the model according to the settings stated in the order. After the model is finished and sent, the Printer will indicate in the order page that the model is sent. Payment will be released to the Printer 7 days after the model is sent unless the Consumer has not received it and indicates so on the order form. After receiving the model, the Consumer will be asked to leave feedback based on his/her experience working with the Printer.

We do not offer printing services directly, We are not a party to any agreements entered into between Consumers and the Printers, and We will not take any liability for discord rising between Consumers and the Printers.

 

For All Users

The services offered by Us are only offered to You if You:

  • Are 18 years or older
  • Are able to enter into a legally binding contract under applicable law
  • Have registered with Us through the Website by creating an account
  • Provide truthful and accurate information to the best of Your knowledge
  • Consent to Us collecting and using personal information about You
  • We reserve the right to terminate the account and deny usage of our Website and services of any Users found violating Our T&Cs without explanation and/or prior notification.

 

Consumers

Full payment must be made upon ordering a model. By making payment, you agree that no refund may be given once the Printer accepts the job.

Refunds may be given only if the Printer fails to deliver the order within the stipulated time as indicated on his/her profile.

You are responsible for raising up any concerns regarding your order before payment is made to the Printer.

You agree to not hold Us to any liable for any disagreements between You and the Printer, though We may intervene should the need arises.

The responsibility lies onto You to inform us, or the Printers that you have engaged, of any discrepancies from the time when the order is made, to when the order is received.

The responsibility lies onto You, within the 7 days since the order was checked 'sent' by the Printers, to inform us if you have:

  • failed to receive your order,
  • received a faulty order,
  • or received a completed order.

R3Dimensions will automatically assume that the order is fulfilled in good faith if we do not receive any concerns from You. The money paid for the order will be therefore be automatically transferred to the Printer that You have engaged. 

 

Designers

Acquiring, utilising, and uploading the 3D models onto R3Dimensions will be your responsibility.

All models uploaded should be either your original work, or properly accredited to the original designer and/or website where the model is downloaded where applicable.

You will not upload any models and/or remix of models which are copyrighted without prior approval from the original designer.

By uploading a model to the Website, You understand that the model will be subjected to the Public Domain, and that you agree not to hold Us liable for any plagiarism of your work.

Should you wish to protect your work with a copyright, please refrain from uploading it and contact Us first.

 

Printers

Upon registration, you are to provide the following information:

  • A contactable phone number and email address
  • Your exact location
  • Brand and model of 3d printer (maximum build dimensions if reprap)
  • Slicing software
  • Types and colour of filament you offer
  • Cost for each type and colour of filament in $/h
  • Estimated lead time for each printing order

After registration, you will be asked to print a 3d model and upload a photograph of the completed model for verification and quality check onto your profile.

You will take due diligence in ensuring the fulfillment of the order with regards but not limited to: 

  • Replying to orders/enquiries as soon as possible,
  • Check the order as 'sent' in the order page when it has been sent,
  • Printing the order as spelt out in the specification requested by the Consumers in their orders,
  • Printing the order with support materials where required,
  • Ensuring the printed model is in good and acceptable condition,
  • Ensuring proper steps have be made to the delivery of the order.

The onus of proof lies on You to ensure that you have made proper arrangement in the fulfillment of the order to the Consumers. In cases of dispute, should there be insufficient documents to support that due diligence had been taken in fulfilling the order (for e.g., but not limited to, proof that the product was sent by mail/registered mail, to the Consumer), the benefit of doubt shall be given to the Consumers, and the money shall be refunded to them. 

 

Disclaimers

We and/or our partners do not provide any warranty for the goods and/or services procured through the website. As such, it is your responsibility to check for defects and reject any goods/service that do not meet your expectations. We will not take responsibility, whether expressed or implied, for any defected goods/services after it has been accepted by you.

We hereby disclaim all liability for poor product quality, including claims that are due to using a product not according to its purpose, using a product in conditions not suited for it, modifying a product for another use, wear and tear of a product due to normal usage, selecting a product wrongly for a particular usage, non­compliance with any codes, or misappropriation.

We hereby disclaim any and all responsibility, risk, liability, and damages arising out of personal injury or death resulting from assembly or operation of our products.

R3Dimensions will not take responsibility, or be liable, for any damages to, and/or caused by viruses or malwares that may infect your computer, telecommunication device, or any other property caused by or arising from accessing or browsing the Website, or downloading any information or materials from the Website.

 

Limitation on Liability

In no event shall R3Dimensions  be liable to you or any third party for any lost profit or any indirect, consequential, exemplary, incidental, special, or punitive damages arising from or relating to these terms of use or your use of, or inability to use, the sites or services or third party sites & ads or APIs even if R3Dimensions has been advised of the possibility of such damages. Access to, and use of, the sites and services and APIs and other content are at your own discretion and risk, and you will be solely responsible for any damage to your computer system or loss of data resulting therefrom.

In circumstances should R3Dimensions and our partners be liable for any infringement of Intellectual Property. The responsibilities of the models uploaded are bore by the users/designers/printers who acquire the models and thereafter uploading them onto R3Dimensions.

 

Intellectual Property Infringement Policy

We reserve the right to remove contents which may infringe third party rights and terminate accounts of any users who infringe intellectual property at our sole discretion, without prior notice.